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Digital Experience Manager

    • Job Tracking ID: 512347-654943
    • Job Location: Escondido, CA
    • Job Type: Full-Time/Regular
    • Location: Greater San Diego

We are in search of a new talented Team member to join our band of misfits. The Digital Experience Manager is responsible for the strategy and design of all Stone Brewing membership program interactions and ecommerce strategy and growth. This role will also actively drive loyalty program and ecommerce’s innovations that result in ever-increasing customer satisfaction and brand preference.

What You'll Do:

  • Lead the initial Loyalty Program design through the development of a customer-centric and personalized communication strategy aligning the organization to deliver the best possible member and associate experience to drive customer engagement and sales
  • Plan and administer Loyalty program benefits, tiers, and member communication
  • Ensure the integration of the Loyalty Program throughout every customer-facing touch point
  • Be the business leader for all IT initiatives related to Loyalty Program integration with digital marketing/eCommerce, mobile, and point of sale providing functional requirements and solution testing
  • Create interaction models, user flows, screen designs, and UI details that promote ease of use
  • Create and deliver UX/UI design documentation to aid with cross-team communication, collaboration and development
  • Conduct research to identify strategic opportunities for competitive advantage by creating business value through improved customer experience.
  • Advocate for high standards of excellence in providing delightful and rewarding user experiences
  • Work with leadership to review concepts and produce multiple executions that maintain consistent Stone messages.
  • Lead Design of front-end / UI elements such as web pages, e-mail newsletters, calendar entries, and social media graphics.
  • Lead the assessment of existing sites/properties for usefulness, usability, visual design, content, and branding
  • Collaborate with the marketing team, IT team, as well as outside web development vendors to execute online plans
  • Hands-on coding of websites using mobile friendly & responsive techniques, HTML5, PHP, CSS3, jQuery, and Javascript.

Qualifications:

  • Bachelor's degree from a four-year college or university in Fine Arts, Visual Arts, Marketing, Communication, Graphic Design, Digital/Web Design, etc.
  • Excellent project and deadline management skills
  • Proficiency in MS Office Suite, Mac environment
  • Must have knowledge of standard software tools (Word, Powerpoint, Excel etc.). Adobe Creative Suite
  • Must be able to effectively communicate in English, both verbally and written.
  • occasional travel required to other Stone building locations/sites

Type or Copy/Paste Requirements here