Customer Service Representative - Escondido

    • Job Tracking ID: 512347-585097
    • Job Location: Escondido, CA
    • Job Type: Full-Time/Regular
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We are looking for an enthusiastic and experienced professional to join our Team.

Are you someone who loves great craft beer? Read on...

The customer service position is a component between National and Local distribution which organizes and maintains communication on ALL levels by performing the following duties. This position has an schedule Sunday to Thursday 11:00 a.m. to 7:30 p.m. Customer Service Team Member that

ESSENTIAL DUTIES AND RESPONSIBILITIES :

  • Enter all local customer orders and National Distributor orders into EOStar.
  • Enter Company store’s beer and POS order as needed.
  • Answer/fulfill sales email requests for samples, tap handles, POS, and delivery changes.
  • Contact all San Diego, Orange County/Inland Empire, and LA Valley accounts requesting sales calls, in addition to those maintained by Stone Brewing Co.
  • Maintain National Distribution word document by making daily additions/corrections and keeping it a live, working document shared on the stoneserver.
  • Perform allocation updates in EOStar.
  • New account set-up and maintenance of customer account information in EOStar.
  • Administer/fulfill personal beer requests from webpage to EOStar.
  • Assist with exportation on an international level.
  • Posts local distribution deliveries via Route Reconcile in eoStar.
  • Posts cash receipts and other monies collected by the route drivers for their deliveries as well as payments received by mail.
  • Balances total in eoStar to total monies collected and posted.
  • Perform responsibilities in accordance with the organization's policies and applicable laws.
  • Other duties as assigned.

EDUCATION and/or EXPERIENCE

Associate's degree (A. A.) or equivalent from two-year college or technical school; or 3 - 4 years customer service related experience and/or training; or equivalent combination of education and experience. Accurate 10-key by touch, computer literate and competent with MS Office desktop applications such as Excel, Word, and Outlook.

Stone Brewing Co. is an Equal Opportunity Employer and committed to workforce diversity. M/F/D/V are encouraged to apply.

Pre-employment drug screening, physical and background check are required.